With the outbreak of Ebola in 2014, we had to drastically rethink how we do things. At the heart of our reforms was the creation and adoption of a comprehensive customer-focused strategy as it provides a clear roadmap of how we work to achieve our objectives.
Topmost on our agenda was how to support government in the fight against this deadly disease. Thanks to a strong leadership and very dedicated workforce with profound commitment to service delivery, we stepped up our corporate social responsibility while ensuring we delivered on our mandate.
Most specifically, we adopted the Gbomsamba village - "the NRA village" which is situated about 120 kilo metres North of the capital, Freetown in the Port Loko District. With active community engagement and participation, we are gradually transforming the place to a model village. Our areas of support as we work to take prosperity to the people are water resources, agriculture, education, technology, energy, youth and women empowerment.
Beyond Corporate Social Responsibility to our adopted village, the NRA is engaged in strategic customer-focused innovations including decentralisation of the issuance of TIN (Taxpayers Identification Numbers) to the provinces, introduction of online service for submission of income tax returns by our taxpayers, extension of the VPN (Virtual Private Network) to both urban and rural Freetown for use by customers wanting to connect to ASYCUDA, the establishment of a Taxpayers Call Centre to effectively respond to customer concerns and setting up of tax clinics to aid Small and Micro Enterprise taxation.
In the execution of our core functions of revenue collection, trade facilitation, border management and control, NRA's performance continues to be impressive even in the midst of the Ebola epidemic. We could not have done it without the cooperation of our customers. Therefore, on behalf of our Board, Management and Staff, we want to take this opportunity to express our sincere gratitude to all our customers for their tremendous support in helping us achieve our objectives.
We would also want to sincerely thank His Excellency, the President, Dr Ernest Bai Koroma for his passion and zest in fighting the Ebola while promoting the A4P. As a nation, we will emerge victorious and the government’s reform agenda will continue.
Thank you all!